Website Terms & Conditions

Last Updated: 1^st July 2024

Welcome to Terrace Originals. Please read these terms carefully before ordering from our website. These terms and conditions outline the rules and regulations for using our website, located at www.terraceoriginals.com. We may update these terms and conditions from time to time. Your continued use of our website following any changes indicates your acceptance of the terms.

1. Who we are and how to contact us:

• We Are: Terrace Originals www.terraceoriginals.com
• Contact Us: By email at enquiries@terraceoriginals.com or through our online contact form

2. Using Our Website

• You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of this website by any third party.

3. Account Registration

• To access certain features of our website, you may need to register an account. You must provide accurate and complete information and keep your account details secure.
• You are responsible for all activities that occur under your account. You must notify us immediately if you suspect unauthorised use of your account.
• We reserve the right to disable any username if, in our reasonable opinion, you have failed to comply with any of the requirements of these terms and conditions.

4. Our Products

• We provide clothing and accessories with designs inspired by music, film, British subcultures & retro-sportswear. All our tees are designed and printed in the UK. 
• The pictures of our products on our website are for illustrative purposes only. We work to ensure they are displayed as accurately as possible, but we cannot guarantee the colour reproduction of other devices will perfectly reflect the colours of our products.

5. Placing an Order

• By placing an order, you agree to purchase products under these terms.
• All prices are in GBP (£). We reserve the right to change prices at any time without notice.
• Once you have submitted your order you will be taken to our order confirmation page. An email confirmation will also follow within minutes to confirm acceptance of your order. We will provide you with an order number when your order is accepted and acknowledged. You should quote this number if you need to contact us about your order.
• By purchasing from our website, you warrant and represent that you are at least 18 years old or, if you are under 18, you may do so only with the permission of a parent or guardian.

6. Payments

• We accept payment by Visa, Mastercard and other payment methods as indicated on our website. We use Elavon, a large and trusted payment service provider so you can be sure your payments are secure.

7. Delivery and Shipping

• All delivery information for UK orders can be found here
• All the delivery charges, couriers, timings and information for international orders can be found here
• Orders are dispatched Monday to Friday. Delivery is from Monday to Saturday. No orders are dispatched or delivered on Sundays or public holidays.
• For international orders, any customs, duties or additional charges applied by national authorities outside the UK shall be your responsibility and are not included in delivery costs.
• We are not responsible for any delays by the couriers which are out of our control. If you require urgent delivery, such as for a birthday or event, it is your responsibility to let us know when ordering so we can advise if your need can be met. While our free UK delivery service is normally quick and reliable and will mostly arrive the day after dispatch, there are times such as around Black Friday promotions and Christmas when delivery can be delayed.

8. Returns and Refunds

• If you are unsatisfied with your purchase, you can return items to us within 14 days of receipt for a refund or 28 days of receipt for an exchange if requested and stock is available. Items must be returned unused and in their original packaging. For more details, please see our Returns Policy.
• To initiate a return, please complete the Dispatch & Returns note and select the reason for the return. If you want to exchange, please add the product, colour and size you would like. The Dispatch & Returns note was sent with your order. If you no longer have this, contact us for an alternative.
• If your product is faulty, you have the right to have the product replaced or receive a refund. So that we can verify the fault, contact us with your order number, photos of the fault as clearly as possible, a full-length picture of the item and the Terrace Originals logo.
• For safety and hygiene reasons, some products such as swimming shorts cannot be returned unless sealed and unopened in their original packaging.
• Refunds due to you will be made as soon as possible. Refunds can only made to the method you used for payment.

9. Our Right to Cancel Your Order

• If we cannot fulfil your order such as a product being out of stock on an exchange you’ve requested, we will attempt to contact you to see if any alternatives are acceptable and allow for a response within 7 days. We will automatically refund your order if we do not receive a response to resolve after 7 days.
• If we cannot fulfil your order due to an error on your part such as an incomplete delivery address, we will first attempt to contact you and allow for a response within 7 days. We will automatically refund your order if we do not receive a response to resolve after 7 days.
• We may cancel an order if we notice unusual or suspicious activity. If you think we’ve made a mistake, please email us or complete our online contact form.

10. Discount Codes

• Periodically we will release discount codes for our users who receive email marketing from us or are followers of our social media pages. Codes are only valid for the period specified in the marketing communication, do not apply to sale items and do not apply to delivery charges. Only one code can be applied per order.
• Codes cannot be applied retrospectively to orders already made.

11. Privacy and Data Protection

• We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your data. When using our website, you consent to our use of your data as described in our Privacy Policy.

12. Intellectual Property

• All content on our website, including text, images, graphics, and logos, is owned by Terrace Originals. You may not reproduce, distribute, or use any content without our express written permission.
• All Terrace Originals marks and logos are protected by copyright laws within the UK and internationally. It is not permitted to use our Trademarks or any of our intellectual property without our prior approval.
• You must not use any content on our site for commercial purposes unless prior written permission is obtained.
• Our position as authors of intellectual property on our site must always be acknowledged.

13. Liability

• While we strive to ensure that the information on our website is accurate, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material is kept up to date.
• Any content is provided for information only and is not intended to amount to advice on which you should rely.
• We are not responsible for any third-party sites, resources or content that we link to and make no representations or warranties regarding their accuracy or completeness.
• Information or materials posted to our site by other users such as in response to blogs are not verified or approved by us and do not represent our views.
• We are not liable for any indirect, special, or consequential losses or damages arising from or in connection with your use of our website.
• We do not provide a guarantee that our sites will be free from bugs or viruses. You are responsible for installing the appropriate anti-virus software on your devices.

14. User Content and Conduct

• When posting content to our site or social media, you acknowledge that you, not Terrace Originals have full responsibility for that content including its accuracy and legality.
• You agree not to upload content or make contributions which are discriminatory, defamatory, obscene, abusive, harassing or threatening; any content which may bully, intimidate or humiliate; any content which contains confidential information; any content which may infringe on the proprietary rights of a third party; any content which includes advertisements or promotional materials not related to Terrace Originals; any content which in our judgement restricts any other user from enjoying the site or which exposes Terrace Originals or others to any harm.
• We reserve the right to remove any posting from our site or social media channels if, in our opinion, it does not comply with these terms.
• You agree not to use the site in a manner which may damage disable or overburden the site or interfere with another party's use of the site
• You must not knowingly introduce viruses, trojan horses, or other material that is malicious, or harmful technologically; you must not attack our site via a denial-of-service attack or distributed denial-of-service attack; you must not attempt to gain unauthorised access to our site, the servers on which our site are stored, or any computers or databases connected to our site.  
• Any content you upload to our site or social media will be considered non-confidential and non-exclusive and you grant us a worldwide, perpetual, royalty-free, irrevocable licence to use, reproduce and store that content or to modify, creative derivative works from, publicly display, distribute and make it available to third parties.

15. Governing Law

• These terms and conditions are governed by and construed under English law. Any disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the English courts.